Feedback policy

MaMITs Private Limited

Feedback Policy

Effective Date: 22-10-2023

MaMITs employs multiple channels for collecting feedback, such as:

• Online forms on our website
• Email communication
• Phone calls
• Surveys
• In-person meetings
• Social media platforms
• Feedback boxes within our premises

1. Introduction :
   MaMITs Private Limited (referred to as “MaMITs” or the “Company”) is committed to providing high-quality software development services and ensuring customer satisfaction. We value your feedback and strive to continuously improve our products and services. This Feedback Policy outlines our approach to collecting, managing, and utilizing feedback from our customers and stakeholders.
   
2. Purpose :
   The purpose of this policy is to establish clear guidelines for the collection, management, and use of feedback received from our customers, employees, suppliers, and other stakeholders. By doing so, we aim to maintain transparency and accountability in our feedback processes and continually enhance our services.
3. Confidentiality :
   We respect your privacy and understand that some feedback may contain sensitive or confidential information. MaMITs will treat all feedback with the utmost confidentiality. Only authorized personnel responsible for handling feedback will have access to this information.
4. Handling Feedback :
   Upon receiving feedback, MaMITs will follow these steps:
   
   A. Acknowledgment: MaMITs acknowledges receipt of all feedback promptly, typically within [10 Days].
   B. Evaluation: Our team will evaluate the feedback to understand its content and significance. Feedback is categorized and prioritized accordingly.
   C. Resolution: Depending on the nature of the feedback, MaMITs will take appropriate action to
   address the issue, make improvements, or rectify errors.
   D. Communication: We will maintain open communication with the feedback provider throughout the process, ensuring they are informed about the progress and resolution.
   
5. Continuous Improvement : MaMITs is dedicated to using feedback as a tool for continuous improvement. We actively analyze feedback trends and incorporate them into our quality management and process improvement procedures.
   
6. Reporting : Regular reports summarizing feedback statistics, including the number of feedback received, resolution status, and trends, will be generated and shared with the relevant stakeholders within the organization.
   
7. Feedback Policy Review :
   This Feedback Policy will be reviewed and updated annually or as necessary to ensure its effectiveness in managing feedback processes.
   
8. Contact Information :
   If you have any questions or concerns about our Feedback Policy or the feedback you’ve provided, please contact us at
   Phone: +918602741312
   We appreciate your time and effort in providing feedback, which plays a vital role in helping MaMITs enhance its software development services.
   MaMITs Private Limited
   22-10-2023